Frequently Asked Questions

How can I place an order?

To buy your favorite products, simply visit our online store at www.handcrafted-footwear.com, choose the style you like, select your size, and add it to the cart. Follow the checkout process to complete your purchase.

Can I modify or cancel my order?

Once your order has been confirmed, it cannot be modified. If you wish to cancel, please do so before your order has been shipped.

What payment methods are accepted?

You can securely pay for your order using major credit and debit cards, as well as other payment options shown during checkout.

How long does shipping take?

Delivery times vary depending on your location. Standard shipping usually takes between 2–7 business days. Estimated delivery time will be shown during checkout.

What are the shipping costs?

Shipping costs are calculated automatically at checkout and may vary depending on the destination and the total weight of your order.

Where can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking link. You can also log into your account on www.handcrafted-footwear.com to check your order status.

Can I return or exchange an item?

Yes, you have 14 calendar days from the delivery date to request a return or exchange. Items must be in perfect condition, unworn, and returned in their original packaging.

How do I request a return?

To start the process, log into your account at www.handcrafted-footwear.com and follow the return instructions. Once your return is received and inspected, you will be refunded or sent the replacement item.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

What if I receive a defective or wrong product?

If your order arrives damaged or incorrect, please request a return through www.handcrafted-footwear.com. Once the issue is verified, you will receive a replacement or refund.

Do you ship internationally?

Yes, we ship to multiple countries. The list of available destinations will appear at checkout.

How can I find my size?

You can check our size guide available on each product page at www.handcrafted-footwear.com. If you are between sizes, we recommend choosing the larger one for comfort.

Do you restock sold-out items?

Some products are seasonal and may not be restocked. However, classic styles are often renewed. You can sign up for restock alerts on the product page.

Are the products handmade?

Yes, all our footwear is crafted with attention to detail, combining traditional techniques with contemporary design to ensure comfort and durability.